Stop losing pre-booking guests on WhatsApp
One WhatsApp message from the host triggers an AI guest chat link. The guest gets instant answers on availability, prices, photos, food menu, paid services, and directions while the host stays in control on WhatsApp.
Pre-booking AI
AI Guest Inquiry Automation for Hotels, Homestays and Villas
Stop losing pre-booking guests on WhatsApp. Treckme sends every guest a private AI chat link that answers availability, prices, amenities, food menu, and directions 24x7 in their language.
The leak before the booking
Most Indian properties lose direct guests not after the stay but before it. A WhatsApp enquiry comes in at 11pm. The owner is asleep. An OTA lead asks about food and dates. The reply comes 3 hours late. By then the guest has booked elsewhere. Treckme closes this leak.
- Late replies to WhatsApp and OTA pre-booking enquiries
- Same questions answered manually all day - dates, price, food, directions
- Owner becomes the bottleneck for every new guest
How Treckme handles a guest inquiry
The host types one line on WhatsApp - "inquiry from 9876543210 for Sunrise Resort" - and Treckme creates a private guest chat link, sends it on WhatsApp (template or session), and starts an AI conversation tied to that property and that guest phone number for the next 7 days.
- Host triggers from WhatsApp - no dashboard, no form
- AI link is private to one guest and one property
- Active for 7 days with full chat transcript stored
What the guest sees - live, not generic
The guest opens a mobile-friendly chat that knows the property. It checks live room availability and prices from your Treckme calendar, shows your real food menu, paid services, photos, ratings, location, and how to reach. It answers local questions about attractions, transport, and weather without sending the guest to competitors.
- Live room availability and per-night price for any date range
- Real food menu, paid services, photos, and amenities
- Quick chips - Room availability, Amenities, Directions, Food menu, Book now
- Multilingual replies in the guest is own language
The host stays in control
When the guest is ready to book, the AI shares the property page URL and tells them the host will follow up on WhatsApp. The booking decision still flows through your team - the AI just removes the busy work of answering the same pre-booking questions for hours.
- No auto-booking - the host confirms every deal
- Full transcript and link status visible per guest
- Tracks delivery method, last activity, and conversation history
Where it fits in the full guest lifecycle
Treckme is not only a property management tool. It is one WhatsApp platform that connects host, team, and guest across the full lifecycle - pre-booking inquiry, stay operations, and post-stay review. Guest Inquiry Automation is the front door of that lifecycle.
- Pre-booking: AI guest inquiry chat link
- Stay: check-in, food, paid services, staff tasks, billing
- Post-stay: review collection and repeat-booking follow-up
Frequently asked questions
Does the AI book the room automatically?
No. The AI answers pre-booking questions and shares your property page. The host or team always confirms the actual booking on WhatsApp. This keeps human judgment in the loop for pricing, group requests, and special cases.
Which languages does the AI guest chat support?
The AI replies in the language the guest writes in - Hindi, English, Hinglish, and other Indian languages. It uses GPT-4o under the hood so multilingual conversations feel natural for Indian travellers.
Do I need a WhatsApp Business API account?
Treckme already runs on WhatsApp. The inquiry link is delivered via your existing Treckme WhatsApp setup - through an approved template, an active session, or as a manual forward if delivery fails. No extra API contracts needed from you.
Is the guest chat private?
Yes. Each link is private to one guest phone number, one property, and expires in 7 days by default. The transcript is stored only for that property is owner team to review later. We do not share guest data with other operators.